Each time I am told that it is in process & they are working hard to get it corrected & it takes time. I have called numerous times, sent multiple emails, & tried contacting our rep(I get no response) to get this corrected. They did not apply the payment to the accounts & instead made a new invoice(with the check # submitted) & applied the whole payment to 1 acct. I submitted a payment with the remittance stubs for 10 accounts & it was received and cashed 12-21-22. I received the bill which they have taken the money for. It was my understanding it would not be charged, and that I would receive a bill. They took my payment automatically on 4-28-2023 from a prior payment source that they said I had to submit before they could do the service. I asked for a copy of the contract which I have yet to receive. I don't see how this is possible as they had no total to make these calculations. I then received this email stating " We would like to inform you that we check your contract for purge service, on the contract the tax and surcharges are included, and your credit request for tax and surcharges on invoices number ********** has been denied. Please note that new invoices will have been sent in a separate email communication, or may also be retrieved by logging onto our online customer portal at ****************************. They said, "We are pleased to let you know that your request, reference ********, for a credit or new invoice has been completed. I then signed and returned the form.I later received a bill dated 4-18-23 for a total of $682.74. After seeing his email and confirming with him that I only had one pallet, I said, "So this visit will be a total charge of $480?" ****** confirmed, "If you only have one pallet, yes, the service fee is $480 which includes the first pallet. He told me that they could not give a total until after they provided the service because there could be additional pallets, but he sent me back the bill portion of the docu-sign and circled the amount in red. I asked the representative I was working with, ***********************, what the total was that I was signing for. When I received their docu-sign document on March 8, 2023, I questioned it because it had no total. In March, I was ready to have the job done. Hard Drive Destruction – The hard drive destruction service we offer is the only 100% secure way to destroy sensitive emails, invoices, financial information and confidential information that is stored on old hard drives.In February of 22, I contacted this company to shred one pallet of documents. Product Disposal – Protect your brand and outsource the destruction of any products that have expired, have been recalled, or items that are defective, obsolete, damaged and old, unwanted promotional materials. Residential Services– If you have small amounts of paper that need to be shred and do not require a regular pickup, simply call and we will come and shred at your home with our mobile shredding unit. Because we shred everything at your site, there’s no need to move, lift, or stage your documents! Purge/One-Time Shredding – If you have large quantities of documents, call us to shred and recycle them. We will arrive with one of our mobile shred trucks for fast and secure shredding services. On-Site Mobile Shredding – Document destruction at your door! Have your documents securely shred right at your Texarkana location. Our shredding services are completely hands free for added security and we will never touch your documents outside of your business. No job is too big or too small! We are proud to offer the fastest response times in Texarkana and will ensure that all of your information is completely destroyed and properly recycled. We are dedicated to providing comprehensive, cost-effective solutions for your company while supplying consultative services for compliance. Protect your customer and employee information! After all, document shredding is an essential contributor to the success of every business and will reduce the risk of a data breach. By relying on Sustainable Services, you will save time and money, and be totally compliant with privacy and security laws for information security. Sustainable Services is the ONLY information security and destruction company in the Ark-La-Tex that is NAID AAA certified and backed by Downstream Data Coverage, providing an additional $3 million of data-related liability protection to all of our customers.
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